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  • Can I make changes to my event/package once booked?
    We carefully created our packages for the ultimate picnic/event experience. We ask for at least one week advance notice if you would like to make any changes to your package, theme/colors, add-ons, or number of guests so we can make those changes. If you would like certain package item(s) removed, we will gladly do so, but please understand the price of our package will remain the same. If you choose to remove an add-on, lower your guest list, or decide on a package lower than the originally paid amount, please understand, we will not provide a refund.
  • What is your cancellation/rescheduling policy?
    Life happens & flexibility is important! Rescheduling: We will happily reschedule your event with at least a 48 hours notice and must be rescheduled within 3 months of the original date based on availability. Monies paid will be credited towards rescheduling. Cancellations: All cancellations result in the loss of the 50% non-refundable retainer. If you need to cancel, please notify us at least 72 hours before your event. Please understand, monies paid will not be refunded for cancellations received less than 72 hours. Please keep in mind, We DO NOT offer refunds. All bookings are paid in full prior to the picnic set up. Any add-on services such as fresh flowers and balloon installations need to be rescheduled a week before the event. You'll have a 3 month limit following the canceled event for rescheduling and must be of equal or higher value. T&T Fancy Settings will apply your 50% non-refundable retainer toward the rescheduled event if it is within 3 months of the original Event Date.
  • What is the bubble tent & how many people will fit?
    Our bubble tent is 8 Feet (H) x 15 Feet (W) x 15 Feet (D) & provide seating for 1-12 guests fully decorated with tables. The Bare Bubble without décor and furniture can fit up to 15 guests (floor seating pillow style). The bubble tent is primarily setup in backyards as most public parks do not allow the bubble to be setup. Please ensure there is a flat surface, clear of debris to allow our team to setup as we are not responsible for space preparation. The Bubble Tent is NOT waterproof. In the event of heavy rain, your event will be postponed. We will also postpone for winds higher than 10mph. There is a $75 delivery fee for Bubble Picnic HTX locations. $125 delivery fee for other location
  • What's included in the price?
    ALL Picnic Experiences start at $200 for 2 guests AND High or Low Picnic table(s)* Pillow/chair seating for guest(s)*, table settings (plates, napkins, utensils, drinkware), candle setting, bottled water or tea for each guest, table games, mini trash can, hand sanitizer, personal message board, setup + breakdown + 2 hour picnic time + travel to and from selected location within 15 miles of 77083 ALL Bubble Tent Picnic Experiences start at $375 for 2 guests AND 15x15 Bubble Tent, High or Low Picnic table(s)* Pillow/chair seating for each guest*, table settings (plates, napkins, utensils, drinkware), candle setting, bottled water or tea for each guest, table games, mini trash can, hand sanitizer, additional decor, personal message board, setup + breakdown + 2 hour picnic time + travel to and from selected location within 15 miles of 77083 The bubble tent is primarily offered at private residences. Unfortunately, most public parks do not allow the bubble to be setup. *Additional time can be added for $50 per hour/$25 per 30 minutes. Set-up and breakdown: times vary depending on the package, guest number and/or weather. Plan for 30 minutes to 1 hours for us to set-up before your event and approximately 1 hour for breakdown. The latest time we offer set-up service is 2 hours before sunset, and all picnics end 15min after sunset. If you wish to extend your event later into nighttime, please let us know in advance to ensure availability because some beaches and parks close at sunset. We need to plan for lighting, and a safe location for you as well as us for clean-up.
  • Why choose a luxury setup service?
    A luxury set up service is an easy and affordable way to create a memorable and staged event. Whether for a birthday, date night, proposal or just because, we can make it easy. Think about this: typically, you would have to go buy everything needed to create & decorate your event, right? With us, we do all that and you are renting a time slot for our décor, time, and work to set everything up and break everything down.
  • Can I book an event that is less than 7 days away?
    Yes! A $50.00 rush fee will be added to your invoice and will be based on availability for your requested time/date.
  • How Do I Pay?
    We accept payments by using our online secure booking link. We also accept credit cards, Zelle and cash payment.
  • What if I'm running late or need to leave prior to our scheduled time?
    Running late: Your picnic starts at the scheduled time you selected during your booking. We understand life isn't perfect, so we give a 10 min grace period. Please call or text if you are running late for your pop-up experience. Extra time may be available to add on for an additional charge and based on availability. Leaving Early: Please provide 30 mins notice by call or text if you would like to leave earlier than planned as you will be held responsible for the items until we return to pack up at the arranged time! If you book a event set up, and do not show up, no refunds will be issued as we do our best to ensure our clients are fully aware of their booking details.
  • How Do I Book?
    1. Fill out our contact form making sure to include the date, time, location, number of guests, and style! We will reach out to confirm all details. 2. After we've confirmed the details, we will email you a proposal. The proposal will include information about T&T Fancy Settings such as package selections, additional fees, payment information & service contract that you will need to sign. 3. We require a 50% non-refundable retainer to reserve your date. The remaining balance along with a $100 REFUNDABLE security deposit for incidentals must be paid 5 days before your scheduled event. We can't set up until we receive final payment. 4. Once booked, we will deliver and set up your picnic before you and your guests arrive. We will be there to greet you then leave you to enjoy your fancy setting for your reserved time. When your reservation ends, we will return to clean everything up and you're free to go! 5. You are responsible for the items until we return at the end. Once we return and there are no damages, we will then return your $100 deposit 3-5 business days to the card on file. Note: We recommend that you book as early as possible as spaces fill up fast. Booking early allows us enough planning time to create a luxury picnic experience as we strive to make sure that availability is never an issue, so you can rest assured that we will do our best to accommodate you.
  • What happens if there is inclement weather?
    We know that Houston weather is unpredictable and may not cooperate at times for outdoor picnics. It's best to have a back up location which is solely the responsibility of the client. Keep in mind when we are outside, we are battling wind, bugs, sun and possible last minute location changes. We are not liable for start time delays due to unexpected weather changes or park restrictions. We will do our best to monitor for inclement weather however, you'll have up to 72 hours prior to the picnic date to decide if you want to make alternate arrangements at an indoor location or reschedule the event. You may choose a NEW location to picnic at no cost. We reserve the right to: Not set up our items outdoors if the weather predicts wet weather. Adjust our picnic to accommodate the weather eg, if it is too windy, . The wind is a factor when setting up tents, umbrellas and flowers with vases. The wind speed increases closer to water and can be brutal on our design elements. Please also see our policy on cancelling or rescheduling if you wish to have your picnic on a different date as we DO NOT offer refunds for things that are out of our control eg. park closures, special events, wind, rain, extreme heat.
  • Where can you set up picnics?
    We are based in Sugar Land, Tx and service the surrounding Houston areas. We can create a picnic just about anywhere in the Houston Metro area such as any private residence that you own or have permission to use, parks or beaches! For public locations like the beach or park with a beautiful view of Houston's skyline, a permit may be required. If your selected location requires a permit, we can help with obtaining a permit but additional fees will be added to your invoice. Set up locations must be within short walking distance from the parking lot to help with unloading. Home Setups: Please be sure area for setup is clear and ready for set up prior to our arrival, otherwise an additional fee will incurred and may cut into your allotted event time. Please make sure all furniture is moved out of the way. We will need a clean and clear space to set up. We are not liable for damaged furniture, owner will move and assume all risks. If you are unsure a set up will work, please take pictures and send to us. If pets are present, we ask that the yard is clean and cleared of pet waste. We also asked that you pets are secured indoors until the event is complete. A small travel fee will apply for event requests starting at 15.1 miles from our 77083 location.
  • What is your damage or loss policy?
    We love honesty! And accidents do happen. We ask that clients are upfront and honest as we strive to make all rental experiences a success. A $100 refundable security deposit is required for all setups. It is our full intention to refund the security deposit within 3-5 business days after your luxury experience is completed. However, in the event something breaks or stains, the refundable security deposit will be applied to the cost of replacing or deep cleaning the items. Should the damage of loss exceeds the deposit amount, your card on file will be charged the difference. All rental items are the property of T&T Fancy Settings and must stay at the site unless otherwise stated in a signed contract. There is absolutely NO SMOKING, VAPING OR HOOKAH ALLOWED near T&T Fancy Settings! equipment and décor. Your security deposit will be forfeited.
  • Is there a cleaning fee?
    General cleaning is included in your quote as we deep clean each item after use. We provide a mini trash can for each guest to clean up their waste. Wipes are also provided to wipe excess sauce off food on plates. We will charge an extra $100 fee for extra cleanup for parties that leave food on plates & trash on our tables. $100 is due before the guest leaves the location. To ensure items are kept tidy, please remove shoes when stepping on rugs, blankets or pillows.
  • I am very cautious about Covid and/or similar illness, what precautions are you taking?
    Makes two of us! We clean and sanitize everything between each use. Hand sanitizer will be provided & available for use at each set up. We kindly ask our guest(s) to adhere to the covid/health guidelines and if you or your guests fall ill, experiencing symptoms of and/or diagnosed with Covid-19 or any similar illness, please take the necessary precautions. Our goal is to ensure the safety and well-being for all parties involved.
  • Can I bring extra guest?
    Absolutely! Please be aware we currently service romantic set-ups & group parties up 12 guests. We charge by the person therefore final guests counts are due 10 days before your event. We kindly ask that you include all attending guests at the time of booking as we take great pride in ensuring our guest feels welcome and comfortable. While we cannot prevent you from inviting unpaid guests to your event, we prefer that you do not as we will provide seating, table settings, etc for the number of people you paid for so additional unpaid guests will not have those things provided for them. Additionally, damage to event rentals increases with the number of people using them. Please keep in mind that the damage/loss deposit policy still applies if any of the rental items need additional cleaning and/or replacement due to unpaid guests at your event.
  • Do you provide food and alcohol?
    Food? No, currently we are solely a set-up service. Our primary job is to make things look pretty! You do the rest. You are welcome to bring your own food or have it delivered. With each setup, we do provide plates, napkins & utensils along with bottled water for your enjoyment. A mini trash will be provided to discard your items at the conclusion of your event. Alcohol? You are welcome to BYOB! We ask that you avoid red liquids/wines or anything that easily stains. Any damage to rentals will require a fee for replacement. Please note alcohol is not permitted in most public spaces so please be sure you & your guests follow the picnic location rules in place. T&T Fancy Settings! takes no responsibility for any alcohol consumption, injuries sustained, or fines incurred that may follow for items not provided by us.

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